Helping an older parent in Palatine? Here’s the senior center, township services, transit and Medicare help, each with the official number and a link to the source. Call ahead to confirm hours.
Senior help in Palatine, and how the township fits in.
In Palatine, most of the practical help for older adults runs through Palatine Township. Its office is at 721 South Quentin Road, Suite 101, and the main number is 847-358-6700. You can also email reach@palatinetownship-il.gov.
Seniors 65 and older who are enrolled in the Illinois Benefit Access Program qualify for an RTA Ride Free permit, which covers CTA, Pace, and Metra. Seniors 65 and older who don't qualify for the low-income program can get an RTA Reduced Fare permit and pay a lower fare on fixed-route bus and rail. The two permits are easy to mix up, and your parent can only get the right one if the income question is answered first. Ask the township which one applies before you fill out any forms.
Beyond transit, the township runs a General Assistance department, a food pantry, and an outreach department, plus a transportation department for residents who can't ride regular buses. Nearby Rolling Meadows residents also fall mostly under Palatine Township, so the same office often serves both.
If your parent lives in the village but you aren't sure which township covers the address, ask on your first call. It takes a minute and saves you waiting on the wrong office.
For Medicare questions, the free SHIP counseling is the safest place to start. Nobody there earns a commission on the plan you pick. See our Medicare vs. Medicaid guide if you're still sorting out the two programs.
Editorial Review — Last verified: September 27, 2026 · Next review: March 26, 2027
Senior Center
Palatine Senior Center (PTSCC)
Run by the Palatine Township Senior Citizens Council (PTSCC).
Offers: (call ahead to confirm current details)
Address: 505 S. Quentin Rd, Palatine, IL 60067
Phone: 847-991-1112
Official page: ptscc.org
Note: Call ahead to confirm hours.
Call ahead to confirm hours and current programs.
Community Center / Park District
Palatine Park District
Offers: indoor pool at the Harper HRC; recreation and fitness programming.
Senior-specific programs / senior swim hours / registration: (call ahead to confirm current details)
Official page: palatineparks.org
Call ahead to confirm hours and current programs.
Township Senior Services
Palatine Township
Offers: TRIP bus service; senior services and benefits help via the Senior Citizens Council.
Address: 721 S. Quentin Rd, Ste 101, Palatine, IL 60067
Phone: 847-358-6700 · PTSCC 847-991-1112
Official page: palatinetownship-il.gov/senior-services
Note: Call ahead to confirm hours.
Call ahead to confirm hours and current programs.
Public Library
Palatine Public Library District
Offers: Homebound Delivery Service for cardholders unable to visit for 30+ days (sign up via the Homebound Coordinator, ext. 160).
Phone: 847-907-3600
Official page: palatinelibrary.org/homebound-delivery
Address / tech-help programs: (call ahead to confirm current details)
Call ahead to confirm hours and current programs.
Getting Around
Palatine Township TRIP Bus Service
Service: ride program for seniors and disabled residents.
Phone: 847-358-6700
Official page: palatinetownship-il.gov/transportation-resources
Call ahead to confirm hours and current programs.
Pace Suburban Bus serves Palatine; see our Pace transit options for seniors guide for details.
Medicare & Benefits Help
SHIP Counseling via Palatine Township / AgeOptions
Free, unbiased Medicare and supplement counseling by appointment.
Offers: (call ahead to confirm current details)
Statewide SHIP line: 1-800-252-8966
Timely: Medicare Open Enrollment runs Oct 15 – Dec 7. See our Medicare Open Enrollment guide.
Call ahead to confirm hours and current programs.
Meals, Caregiver Support & Emergency
Meals, Support & Emergency Contacts
Center of Concern: senior, housing and community services (a likely Meals on Wheels route). Phone: 847-823-0453. (call ahead to confirm current details)
Connections to Care: volunteer, accompanied transportation to medical/dental appointments. Phone: 847-222-9227. (call ahead to confirm current details)
Palatine Police — Non-Emergency: 847-359-9000
AgeOptions (Area Agency on Aging, suburban Cook County): 708-383-0258 — ageoptions.org
Call ahead to confirm hours and current programs.
Rules for benefits and legal documents vary by situation and change over time. This is general information — consider talking with an elder law attorney or your local Area Agency on Aging for guidance specific to your family.
Frequently Asked Questions
Where is the senior center in Palatine?
The Palatine Senior Center, run by the Palatine Township Senior Citizens Council, is at 505 S. Quentin Rd, Palatine, IL 60067; call 847-991-1112.
What senior transportation is available in Palatine?
Palatine Township runs the TRIP bus service for seniors and disabled residents; call 847-358-6700. Pace Suburban Bus also serves the area.
Who provides senior services in Palatine?
Palatine Township and its Senior Citizens Council (PTSCC) provide senior programs, transportation and benefits help. The township office is at 721 S. Quentin Rd, Ste 101; call 847-358-6700.